Hello fellow Doofers! Firstly we would like to say that we are 110% committed to making you happy and our policies are designed to take any stress or concern out of your purchase. This means we’ve decided to keep our policy super simple and offer absolutely no questions asked return for store credit. That means that if you’re unhappy with your purchase in any way, we’ll gladly replace the item or offer store credit. This covers all situations including wrong size, damaged or faulty goods or even just a simple change of mind! Please note that a return must be booked via the link at the end of this policy within 7 days of receiving your order.
About Our Shipping Times
There’s nothing like a party night out in the city, only to make it home at 5am Sunday morning and realise you forgot about the following weekends shenanigans. I guess you can say we’ve noticed many of you love to leave your party shopping to the last minute! And that’s cool, (we’ve all done it!) but please bear in mind when ordering - and as stated in our delivery policy - that our shipping times are based on estimates from the data we have on previous deliveries.
We review this data on our shipping times as regularly as possible to ensure they are mostly accurate, however given we don’t have complete control over our final delivery partners this makes it impossible to guarantee delivery time on 100% of deliveries, hence providing estimated arrival times.
In line with our no questions returns, if in the unfortunate event your order arrives outside of the estimated time frames quoted at check out, we’ll be happy to accept a return for store credit or an exchange for something equally fabulous to suit your next day of debauchery. As such, please keep this in mind when purchasing and place your orders as soon as possible!
Please note that in the event an order goes missing in transit, we will replace it with no questions asked. We classify an item as missing if we have had no tracking update in more than 10 business days.
Please refer to our Delivery Policy for detailed shipping times.
Resolution of Faulty or Incorrect Items
As with all things in life, occasionally things don’t go to plan! This unfortunately includes instances of defective items or incorrectly dispatched products. In the instance of a minor fault we will immediately dispatch replacement products once we have received your items through the returns process.
Should your item arrive with a major fault such as missing arm or leg (giving an all new meaning to legless!) you may also choose to return your item for a full refund. Please be aware that our support team may request pictures of the defect to expedite your return.
Our Returns Process
To book a return, simply click the button below and proceed to our returns portal. You will need your order number and the email you completed the purchase with. In the event you only used a mobile number, please contact support to add your email address to the order. Also, a gentle reminder that items must be returned in an unused, non-doof-ified state.