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Delivery Policy
Our goal at the Doof Store is to bring you the greatest range of doof and festival related items anywhere on the planet. While we work closely with a few distributors, due to our extensive range of products we occasionally rely on partners all over the world to dispatch goods. Because of this we want to be transparent with the fact that estimated shipping times can vary depending on the shipping method selected and the items in your order.
Shipping Options:
| Cost | Estimated Arrival Time | |
|---|---|---|
| Standard Economy Service | Free for all orders over $30. For orders under the threshold, the first item will be charged at $8.95 and $4.95 per subsequent item. | 8-14 working days |
|
Standard Plus Service * |
Free for all orders over $30 For orders under the threshold, the first item will be charged at $12.95 and $6.95 per subsequent item. | 7-12 working days |
| Priority Delivery Service | Free for all orders over $150**. For orders under the threshold, the first item will be charged at $14.95 and $8.95 per subsequent item. | 5-10 working days |
|
Express Delivery Service * |
Free for orders over $200**. For orders under the threshold, the first item will be charged at $14.95 and $8.95 per subsequent item. | 3-7 working days |
* Only available for selected items.
** Excludes remote delivery fee (see below).
Please note that the estimated arrival times on this page are based on periodic reviews of past orders and we will maintain the most current shipping times and options at checkout. Priority and Express delivery via DHL to rural locations incurs an additional $43.50 remote delivery fee.
Made to Order Items
Occasionally we work with manufacturers directly. This means that those particular items aren’t prestocked by default and are quite literally produced specially for your order. In these instances, items may require an additional 3-4 days processing time and will need to be added to the shipping total for that item.
This message is stated clearly on each product page and where feasible, we will dispatch the made to order item separately as not to delay the rest of the order.
Our Customer First Commitment
We can assure you that as we grow one of our immediate priorities is to significantly reduce our shipping times as well as increase the number of shipping options available to customers.
Behind the scenes we are working tirelessly to build a robust logistics and supply chain system that will allow for faster delivery, processing and better communication with you after your order has been shipped.
Our ultimate goal is to not rely on 3rd party distributors and to be able to afford the sorts of logistical solutions that larger online retailers use - many of which cost 10’s if not 100’s of thousands of dollars per year. Every order we get is one step closer to achieving this goal.
Finally, if you’d like to learn more about our mission and the kick-ass Doof Store team jump here.
Our goal at the Doof Store is to bring you the greatest range of doof and festival related items anywhere on the planet. While we work closely with a few distributors, due to our extensive range of products we occasionally rely on partners all over the world to dispatch goods. Because of this we want to be transparent with the fact that estimated shipping times can vary depending on the shipping method selected and the items in your order.
Shipping Options:
| Cost | Estimated Arrival Time | |
|---|---|---|
| Standard Economy Service | Free for all orders over $30. For orders under the threshold, the first item will be charged at $8.95 and $4.95 per subsequent item. | 8-14 working days |
|
Standard Plus Service * |
Free for all orders over $30 For orders under the threshold, the first item will be charged at $12.95 and $6.95 per subsequent item. | 7-12 working days |
| Priority Delivery Service | Free for all orders over $150**. For orders under the threshold, the first item will be charged at $14.95 and $8.95 per subsequent item. | 5-10 working days |
|
Express Delivery Service * |
Free for orders over $200**. For orders under the threshold, the first item will be charged at $14.95 and $8.95 per subsequent item. | 3-7 working days |
* Only available for selected items.
** Excludes remote delivery fee (see below).
Please note that the estimated arrival times on this page are based on periodic reviews of past orders and we will maintain the most current shipping times and options at checkout. Priority and Express delivery via DHL to rural locations incurs an additional $43.50 remote delivery fee.
Made to Order Items
Occasionally we work with manufacturers directly. This means that those particular items aren’t prestocked by default and are quite literally produced specially for your order. In these instances, items may require an additional 3-4 days processing time and will need to be added to the shipping total for that item.
This message is stated clearly on each product page and where feasible, we will dispatch the made to order item separately as not to delay the rest of the order.
Our Customer First Commitment
We can assure you that as we grow one of our immediate priorities is to significantly reduce our shipping times as well as increase the number of shipping options available to customers.
Behind the scenes we are working tirelessly to build a robust logistics and supply chain system that will allow for faster delivery, processing and better communication with you after your order has been shipped.
Our ultimate goal is to not rely on 3rd party distributors and to be able to afford the sorts of logistical solutions that larger online retailers use - many of which cost 10’s if not 100’s of thousands of dollars per year. Every order we get is one step closer to achieving this goal.
Finally, if you’d like to learn more about our mission and the kick-ass Doof Store team jump here.
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