Shipping & Delivery Information
Our goal here at Doof Store is to bring you the greatest range of Doof related items anywhere on the planet. Due to our extensive range of products, we rely on a large number of suppliers all over the world to dispatch goods.
Because of this we want to be transparent with the fact that estimated shipping times can vary between 7 and 14 working days depending on your order.
Standard shipping comes at one single flat rate (or free for orders over $30 AUD).
We'd also like to highlight that depending on your order, items may be dispatched individually. This will mean you may receive more than one package in the post.
We are happy to announce that express delivery is now available on selected items marked with an express badge. At checkout you will be given the option to upgrade the shipping on these products.
As mentioned above we work work with a number of partners and distributors to bring you our fantastic range. This means that presently express shipping is charged at a per item rate. We have selected DHL, TNT and UPS as our prefered partners in this.
Delivery times on express shipping is currently estimated between 5-8 working days and will be updated accordingly as we process more orders through these carriers.
Made To Order Items
In some cases, we are working with manufacturers directly. This means that those particular items aren’t prestocked by default and are quite literally produced specially for your order. In these instances, items may require an additional 3-4 days processing time and will need to be added to the shipping total.
Our Customer First Commitment
We can assure you that as we grow one of our immediate priorities is to significantly reduce our shipping times as well as increase the number of shipping options available to customers.
Behind the scenes we are working tirelessly to build a robust logistics and supply chain system that will allow for faster delivery, processing and better communication with you after your order has been shipped.
Our ultimate goal is to be able to afford the sorts of logistical solutions that larger online retailers use - many of which cost 10’s if not 100’s of thousands of dollars per year. Every order we get is one step closer to achieving this goal.
Finally, if you’d like to learn more about our mission and the kickass Doof Store team jump over to our about us page.